Consumers want seamless, user-friendly, real-time connected digital experiences for everything from ordering a coffee to booking a flight, tracking reward points or checking statement balances - from any device, anywhere. As a result, the need to meet these expectations is an ever-growing challenge for both merchants and issuers.
By leveraging Ethoca Alerts and the real-time disputes data it provides, this leading issuer prevented more than £1,061,203 million ($1.3 million USD) in purchase value from becoming chargebacks.
New research conducted by Aite-Novarica Group looks into global attitudes towards emerging banking app features, and what this means for issuers and merchants looking to make better digital connections with their customers. This survey of consumers looks into the growing desire for new features like managing refunds, subscriptions, and loyalty rewards directly in digital banking channels.
Ethoca Alerts helped a US-based card issuer prevent $8M in chargebacks.
What does the new year hold for businesses looking to reduce their fraud and also create better experiences? Download our 2023 outlook report to discover four trends shaping the future of fraud-prevention, chargeback protection and omnichannel digital experiences.
Download our research report, Digital Receipts: Unlocking the full potential of consumer engagement, created in partnership with Aite, to learn how issuers and merchant can leverage digital bank channels to create elevated and relevant experiences for consumers.
The findings explore how digital receipts can not only create better digital experiences, but also unlock more engagement opportunities with consumers that drive value for businesses.
In our latest research, new findings explore how first party fraud and chargeback volumes are shifting, as well as the tools and data points payments stakeholders are looking at to help reduce disputes and fraudulent behavior, while also improving acceptance rates.
Near real-time fraud alerts help one retailer save millions by preventing chargebacks
This research report created by Aite Group, sponsored by Ethoca, sheds light on the issue of transaction confusion and false claims caused by a lack of transaction clarity to cardholders. The findings are the result of in-depth research of banks, merchants, and over 1,000 consumers and reveal that cardholders have a strong appetite for digital solutions that provide greater insight into their purchases.
